FREQUENTLY ASKED QUESTIONS

It's Nice to Have an FAQ

We know that shopping from a new brand or dealing with an issue can be stressful, but rest assured—we’re a small team of real people who care and will always do our best to make things right.

Contact Us

Quick Answers

  • Confirmation emails are automatically sent after every purchase from seth@fooleryco.com. If you don’t see it, please check your spam or promotions folder. If you still can’t find it, feel free to reach out to us at seth@fooleryco.com, and we’ll be happy to help!

  • Oh no! We promise to turn this bad situation into a positive one. If your order arrives damaged, please send a clear photo of the issue to seth@fooleryco.com within 7 days of delivery, and we’ll make it right.

  • We get it—mistakes happen! If you need to update your shipping address, size, or product selection, changes must be made within 2 hours of placing your order. We will honor any requests submitted within that timeframe, but after that, we’re unable to make modifications due to our production process.

    If you need to make a change, email seth@fooleryco.com as soon as possible, and we’ll do our best to help!

  • We will always try our best to help you, but we are not responsible for lost or stolen packages. If your package appears lost, email seth@fooleryco.com with your order number and details, and we’ll assist you in working with the shipping carrier.

  • Not always. Some items ship separately due to packaging or fulfillment locations.

    If your order is split, you will receive separate tracking numbers.

Orders & Shipping

    • Orders are typically processed within 1–5 business days.
    • U.S. orders: Up to 10 business days for delivery.
    • International orders: Can take 7–21 business days (customs delays may extend this).
    • All orders come with a tracking number once shipped.

  • Orders are shipped within 1–5 business days.

    Delivery time is 7–21 business days, but customs delays may extend this.

    Customs fees & duties are the buyer’s responsibility.

    Foolery is not responsible for packages held at customs or your local post office.

  • At this time, we do not offer express shipping. Every Foolery product is made to order, making each piece unique and ensuring we maintain high-quality standards.

  • We will always try our best to help you, but we are not responsible for lost or stolen packages. If your package appears lost, email seth@fooleryco.com with your order number and details, and we’ll assist you in working with the shipping carrier.

  • Not always. Some items ship separately due to packaging or fulfillment locations.

    If your order is split, you will receive separate tracking numbers.

Returns & Exchanges

  • We do not offer direct exchanges, but you can return an item within 14 days of delivery for a refund and place a new order for what you’d like instead.

    Items must be unused, unwashed, and in original condition.

    Return shipping costs are the customer’s responsibility.

    Return Address

    Foolery
    823 Gerard St.
    Durham, NC 27701

  • Return Address

    Foolery
    823 Gerard St.
    Durham, NC 27701

  • Oh no! We promise to turn this bad situation into a positive one. If your order arrives damaged, please send a clear photo of the issue to seth@fooleryco.com within 7 days of delivery, and we’ll make it right.

Product & Sizing

  • If you’re looking for a larger size than what’s listed, email us at seth@fooleryco.com, and we’ll do our best to set something up for you.

  • If you’re looking for a different type of product then what’s listed, email us at seth@fooleryco.com, and we’ll do our best to set something up for you.

    • Wash: Cold, inside-out, on a gentle cycle with mild detergent.
    • Dry: Tumble dry low or air dry.
    • Avoid: Ironing directly on the print.

Partnerships & Wholesale

  • We are always open to wholesale partnerships. If you're interested in carrying Foolery, email seth@fooleryco.com.

  • If you're interested in working with Foolery as a brand ambassador, email seth@fooleryco.com to chat.

  • We love collaborating with creators who are looking to make a mark! If you have a creative idea or want to work with us, reach out at seth@fooleryco.com—we’d love to hear from you.